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873 E Baltimore Pike #742
Kennett Square, PA 19348 |
877-780-0945
9am-11pm ET (New York Time)
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Shipping
Frequently Asked Questions
What is your shipping philosophy?
Dalkeith Press tries to ship every order quickly and to offer the lowest cost shipping we can. Since books can go into
envelopes, mail (post) offers the lowest cost and best service, especially within the US.
How do you ship book orders?
We ship everything by mail (post). Orders going to US addresses go by either Priority Mail
or by Media Mail (book rate). Smaller orders going to other countries go by either First Class
Mail International; larger ones go by Priority Mail International.
How do I know which mail class my order will ship by?
For US orders, you can select. Orders to Canada over 2 lbs go priority; otherwise First. All other countries, orders over 12 oz go
Priority; otherwise First.
Why are smaller international orders sent First Class?
Our shipping choices are designed to give the lowest cost delivery possible. It becomes less expensive to use priority mail
above the weight limits in the previous question. Canada has lower First class rates so that class is used more for orders to Canada.
How long until my order ships?
Mail pickup for our business is at about 10am Mon-Sat (New York time). Generally, orders that come in before the pickup will be packed and sent in
that pickup. On busy days, it is common for orders that come in before about 4pm to be packed and taken to the post office for shipment that day,
but we don't promise this. Several of our titles we build here. Occasionally it may take an extra day to ship an order if we don't have the book(s)
ready.
We are small company, and occasionally we do not ship orders for a day, or part of a day.
Your shipping notice said I should expect my package by now, but it hasn't come.
Please email (support@dalkeithpress.com) or call (877-780-0945). We can often tell whether your package
is en route or seems to be off track. Sometimes customers have to chase down a package which was already delivered,
but not recieved by the customer. Some customers make an error entering their address. Rarely, the USPS goofs. If you call, we can
usually get a idea and often get a correction/reshipment going.
I never got my order. What can you do?
You are entitled to get what you paid for! If it was never delivered, we send a replacement. If USPS says it was delivered, but
the customer doesn't have it, we try to ship a replacement to an alternate address that is more likely to be recieved. Whatever we do,
you are entitled to get what you paid for, and we want to make sure you do!
I saw a page that said "ship for less than xx$" but shiping was more. Why?
Some of the older pages on the tearsandhealing.com site have some ship cost info which is out of date. The cost for mail
increases at least once a year. We're sorry there is some old info. The shipping cost shown on the shopping cart page is always current and
shows what you will pay.
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Copyright 2006-9 Dalkeith Press, Inc.